Who we serve

Mental health care for first responders & veterans

From a provider who has worked the job. You will not have to explain the culture before you can talk about what is actually going on.

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Steven Smith, PMHNP-BC, veteran and retired firefighter

He has been on your side of it

Steven is a veteran and a retired firefighter. He has said that this background gives him insight into what this group carries - the specific experiences, and also the mannerisms and the reluctance that show up in treatment.

That matters practically. You do not have to translate shift work, or explain why you did not call anyone, or brace for a reaction when you describe a call that stayed with you.

Frequently comes up

What people in this line of work bring

  • Sleep wrecked by rotating shifts
  • Hypervigilance that does not switch off at home
  • Specific calls or deployments that stayed
  • Irritability and short fuse with family
  • Drinking more than intended to wind down
  • Worry that seeking help affects the job
  • Difficulty with the transition out of the role
  • Grief for colleagues
An empty chair by a table in soft light

The practical barriers

Built around a schedule that does not cooperate

Virtual appointments remove the trip to an office, which is often the thing that makes treatment impossible on a rotating schedule. You can take an appointment from home or from somewhere private near the station.

Insurance runs through Headway, so cost is usually closer to a copay than a private-pay rate.

How virtual appointments work

If things are acute right now

Call or text 988 to reach the Suicide & Crisis Lifeline - veterans can press 1 for the Veterans Crisis Line. Call 911 if there is immediate danger. This practice does not provide emergency or around-the-clock care.

Two ways forward

You do not have to be certain to take a step

Some people are ready to put an appointment on the calendar. Others want to understand the details first. Both are welcome here.

If you are ready

Start your booking

Headway is where appointments, insurance and billing are handled. You will see current availability, add your insurance for a cost estimate, and choose a time that works.

Book an appointment

A short contact step comes first, then Steven’s live Headway schedule.

If you have questions first

Ask before you commit

Plenty of people want to understand how virtual care works, whether their plan is accepted, or what a first appointment is like before booking anything. Send a short note and we will answer.

Ask a question

No appointment required. Please leave out medical details.

Helpful reading for your next step

Clear, clinically responsible answers to questions patients ask before and during psychiatric care.

Browse all articles
Anxiety and Stressarticle

Burnout vs Depression in Working Adults: Signs That Deserve Attention

Burnout is usually tied closely to chronic work stress, while depression can affect mood and functioning across settings. They can occur together, and persistent hopelessness, major impairment, or thoughts of self-harm require prompt support. This article explains how the two overlap, what differences a clinician explores, and when to seek help.

Anxiety and Stressarticle

Why Do I Feel Anxious for No Reason? What a Psychiatric Evaluation Explores

Anxiety can feel unexplained even when contributing factors exist. A psychiatric evaluation may explore symptom patterns, stress, sleep, health conditions, substances, medications, trauma, and how anxiety affects daily life. This article explains what a thorough evaluation looks for—and when to seek routine or urgent help.

Steven Smith, PMHNP-BC

Clinical review

Medically reviewed by Steven Smith, PMHNP-BC

Psychiatric Mental Health Nurse Practitioner, board-certified and licensed to provide care in New York and New Jersey. Last reviewed August 24, 2026.

View credentials and licensure

Next step

Take the next step when you feel ready

If you would like to schedule, Headway handles booking, insurance and billing. If you have questions first, send them over and we will get back to you.

Public provider feedback

Care that feels unhurried

Brief excerpts from a public provider review profile tied to Steven’s NPI. Individual experiences vary.

“Attentive and knowledgeable. Does not rush through appointments.”
Adrian B.January 2025
View the public review source

Prefer to ask a question first?

Call (732) 415-4384