Who we serve
Mental health care for first responders & veterans
From a provider who has worked the job. You will not have to explain the culture before you can talk about what is actually going on.
He has been on your side of it
Steven is a veteran and a retired firefighter. He has said that this background gives him insight into what this group carries — the specific experiences, and also the mannerisms and the reluctance that show up in treatment.
That matters practically. You do not have to translate shift work, or explain why you did not call anyone, or brace for a reaction when you describe a call that stayed with you.
Frequently comes up
What people in this line of work bring
- Sleep wrecked by rotating shifts
- Hypervigilance that does not switch off at home
- Specific calls or deployments that stayed
- Irritability and short fuse with family
- Drinking more than intended to wind down
- Worry that seeking help affects the job
- Difficulty with the transition out of the role
- Grief for colleagues
The practical barriers
Built around a schedule that does not cooperate
Virtual appointments remove the trip to an office, which is often the thing that makes treatment impossible on a rotating schedule. You can take an appointment from home or from somewhere private near the station.
Insurance runs through Headway, so cost is usually closer to a copay than a private-pay rate.
If things are acute right now
Call or text 988 to reach the Suicide & Crisis Lifeline — veterans can press 1 for the Veterans Crisis Line. Call 911 if there is immediate danger. This practice does not provide emergency or around-the-clock care.
Two ways forward
You do not have to be certain to take a step
Some people are ready to put an appointment on the calendar. Others want to understand the details first. Both are welcome here.
Start your booking
Headway is where appointments, insurance and billing are handled. You will see current availability, add your insurance for a cost estimate, and choose a time that works.
Book an appointmentA short contact step comes first, then Steven’s live Headway schedule.
Ask before you commit
Plenty of people want to understand how virtual care works, whether their plan is accepted, or what a first appointment is like before booking anything. Send a short note and we will answer.
Ask a questionNo appointment required. Please leave out medical details.
Next step
Take the next step when you feel ready
If you would like to schedule, Headway handles booking, insurance and billing. If you have questions first, send them over and we will get back to you.